Following the pandemic, online sales became an alternative for business survival. What forces to take care of the way in which the deliveries are made to protect the clients and employees. Therefore, in Hispanic Entrepreneurs we offer you this guide safe home deliveries to prevent the spread of covid-19.
General recommendations for package deliveries
There are numerous retail and restaurant businesses that have found the possibility of surviving the crisis caused by the coronavirus pandemic on the internet. In these cases the issue of logistics and how to make safe deals.
Basic preventive measures against the disease include maintaining hygiene and disinfection habits, social distancing and the use of protective equipment such as masks and gloves. These recommendations should be followed in the workplace and during home deliveries.
Here are some basic instructions that have been given Occupational Safety and Health Administration (Osha) and other organizations like the FDA.
- Encourage the use of masks during the work day and in places where they have to interact with other people. For example in areas where packages are distributed or in vehicles.
- Have flexible hours as much as possible, especially to give delivery drivers time to disinfect vehicles.
- Demarcate zones in pickup areas to maintain a six foot distance between workers.
- Disinfect surfaces that come in contact with packages. Use covid-19 approved cleaning products.
- Promote personal hygiene in workers. If they do not have the possibility to wash their hands frequently, provide disinfectant towels and gel alcohol.
- All the equipment they use must be for the exclusive use of each worker.
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During deliveries
- Disinfect vehicle interiors and all contact areas after each delivery route.
- To the extent possible, use electronic receipts.
- In shared vehicles use disposable seat covers.
- Disinfect all electronic devices used during home delivery services.
- Inform customers through text messages or calls that the package is available for delivery.
Safe home delivery guide: food
La digitization of restaurants Food delivery at the door of the house has increased. Even after the reopening of the premises, there are people who prefer to continue ordering food at home.
Just like in normal situations, you have to respect food safety practices established. Such as temperature control, cooking times, proper storage, avoiding cross contamination, etc.
In addition, hygiene measures must be increased. Workers are recommended to wash their hands more frequently: after coughing and sneezing, when opening doors, among other situations. Likewise, surfaces that have contact with food must be disinfected more often.
Employees responsible for preparing food should wear masks and gloves.
Finally, the preparation area must be separated from the delivery area and social distance must be respected.
What should the dealers do?
Los delivery men must comply with hygiene regulations. If the restaurant hires an external company to make the delivery, it must be ensured that they comply with the protocols.
In addition, they must follow the following instructions:
- Have specific areas for collecting food.
- When collecting the packages, keep the distance between the delivery people.
- Use appropriate wraps that prevent food contamination.
- Disinfect the coolers and thermal bags used for food delivery.
- Use appropriate containers for hot and cold food.
- Disinfect the interior of the vehicle with appropriate products, especially the areas of greatest contact.
- Use gel alcohol or another recommended product to disinfect your hands after each delivery.
- At the time of delivery avoid contact with the customer. To do this, you must agree with this how and where you will leave the food.
How to safely receive packages
The client must also fulfill its role in security protocols. In this case it applies both for food and any type of purchase you receive at home.
The main recommendation is to respect the contactless delivery whenever possible. You can agree with the delivery man how the delivery will be made. For example, the package can be left on the stairs or at the door of the house.
The delivery man must keep his distance from the customer. To ensure this, you can notify the delivery via the phone or the bell. In the latter case, remember to disinfect your hands afterwards.
You should also avoid sharing pencils and other items with customers.
The digitization process should also include enable new forms of online payment, through the web, own or third-party applications. With the aim of reducing the possibility of contact between the customer and the dealer. Likewise, tips should also be done this way and avoid receiving cash.
Apply these recommendations to make safe home deliveries and protect your workers and customers.
